Curse

bridgeburner · Dec 22, 2010, 01:44 AM // 01:44

I played for 2 hours, logged out, and forgot my character name. I keep reading online that NCSoft never answers support tickets, so, am I just royally screwed? Is there ANYWHERE this information is stored on the system? In a log file somewhere?

I still have the keys, is there a way to create a new account even if I'm ok with losing my character?

Any help at all would be greatly appreciated.

**Marty Silverblade** · Dec 22, 2010, 01:54 AM // 01:54

*Once you use the keys, you cannot use them again.
*Support tickets do get answered, they're just often slow.
*No record of your character names is made, but you may have done so if you took screenshots.

End · Dec 22, 2010, 01:56 AM // 01:56

Quote:

Originally Posted by bridgeburner

II keep reading online that NCSoft never answers support tickets

People are idiots. NCsoft does answer support tickets. Occassionally, it takes some time. Usually you will get at least a human response in a day or so with an automated response in the first 20 minutes. You can shorten the whole convo and back and forth between you and support by formatting the email well.

In the subject line put:
LOST CHARACTER NAME

In the body put the email adress and cd keys you have for your account.
Be polite. Honestly while they aren't supposed to be slower for people who are being assholes. They will because who wants to help someone like that.

Expect it to take a day or two. Keep in mind. It's the holidays. If they do have any support working it's probably only a few people. No one want's to work and no company wants to pay triple overtime.

Also. If you took any screenshots. Those will be in your screenshot folder.

Marty only beat me cause mine was more in-depth

bridgeburner · Dec 22, 2010, 02:06 AM // 02:06

Sadly, no screenshots. Didn't really play that long.

Thanks for the info both of you. I guess I'll just have to wait, and keep trying to guess the name.

On that note, though, is there a limit on failed attempts? I don't want to lock myself out...

**Marty Silverblade** · Dec 22, 2010, 02:07 AM // 02:07

There is no limit.

Elder III · Dec 22, 2010, 03:28 PM // 15:28

Do the support ticket thing and it should all sort out for you, it may take a few days (or longer during holidays) but don't give up just yet.

Quaker · Dec 22, 2010, 03:29 PM // 15:29

Quote:

Originally Posted by bridgeburner

I keep reading online that NCSoft never answers support tickets,...

We've had people post things on here like "I sent in a support ticket 2 hours ago and I haven't gotten a response yet!!!" In reality support is usually quite busy and things will normally take a few days to get straightened out.

Quote:

Is there ANYWHERE this information is stored on the system? In a log file somewhere?

Not on your end. For future reference, next time you get into the game, take a screen shot with your character's name in it.

Quote:

I still have the keys, is there a way to create a new account even if I'm ok with losing my character?

No, you can't create a new account, but, as End says, you can contact support and get your character name from them.

gentoo213 · Jan 03, 2011, 08:14 PM // 20:14

I know how you feel. I opened a ticket on the same issue on 12/29 and have not got my char name yet. The last response i received from them was on 12/30 that it was being escalated to the senior staff. I have asked for a status update but have not heard anything. Wonder how long i should wait before i open another ticket. Any advice guys. Thanks.

Quaker · Jan 04, 2011, 04:16 PM // 16:16

Quote:

Originally Posted by gentoo213

I know how you feel. I opened a ticket on the same issue on 12/29 and have not got my char name yet. The last response i received from them was on 12/30 that it was being escalated to the senior staff. I have asked for a status update but have not heard anything. Wonder how long i should wait before i open another ticket. Any advice guys. Thanks.

For *bleep* sake. It's Christmas/Yuletide/New Years. Do you really think that the few people working at NCsoft support during the holidays are going to make finding your character name a priority?
My advice - well, it is Jan 4th, so it might be nice to get a status update, but you've probably pissed them off by now. Maybe send them a kindly worded request today or tomorrow.

End · Jan 04, 2011, 10:04 PM // 22:04

Quote:

Originally Posted by Quaker

For *bleep* sake. It's Christmas/Yuletide/New Years. Do you really think that the few people working at NCsoft support during the holidays are going to make finding your character name a priority?
My advice - well, it is Jan 4th, so it might be nice to get a status update, but you've probably pissed them off by now. Maybe send them a kindly worded request today or tomorrow.

lol bleep. And you call yourself a quaker.

Anyways yeah if they have had anyone on it's been bare minimum. Add onto that the fact that it's wintersday. So you have:
Added bot reports from snowball AT's
Added Scam reports from the numerous wintersday scams
Added Account issues like this from people comming back to the game after awhile.

And your bound to have a backlog. They just came back the second or third to a full staff. Give them some time to get in and get caught up.

Quaker · Jan 05, 2011, 03:28 PM // 15:28

Quote:

Originally Posted by End

lol bleep. And you call yourself a quaker.

No, I don't call myself "a" Quaker.

(Actually, I'm an atheist.)

Unless you consider Quaker to be short for Earthquake, or someone who makes you shake with fear.

End · Jan 05, 2011, 08:41 PM // 20:41

Quote:

Originally Posted by Quaker

No, I don't call myself "a" Quaker.

(Actually, I'm an atheist.)

I believe I asked you about that before out of curosity and ummm impairedness and mentioned something stupid about me being an endist.

Quote:

Unless you consider Quaker to be short for Earthquake, or someone who makes you shake with fear.

Nope no fear here.

skullker233 · Jan 22, 2011, 02:31 AM // 02:31

if u still have the original codes you can email them for like about a month back and forth and tell them that u forgot ur character name they will give u ur name

Quaker · Jan 22, 2011, 03:59 PM // 15:59

Quote:

Originally Posted by End

I believe I asked you about that before out of curosity and ummm impairedness and mentioned something stupid about me being an endist.

If you look closely, I've even added a red "A" to my avatar. I've thought about changing my "handle", but I've had it since the 1980s and it amuses me whem people get confused by it.

Bright Star Shine · Jan 22, 2011, 05:12 PM // 17:12

I have had a very good experience with NCsoft customer support a couple days ago.

I realized that I forgot my NCsoft master account info, because it was made 4 years ago, by my brother, who bought the account but stopped playing like 3,5years ago. I was 13 at the time and didn't think it was important in any way, so I didn't bother.. But now, with GW2 coming up, I realized I might need that info to link the two accounts, so I mailed NCsoft about the matter and provided them with all the info they required, and they helped me out very fast and very good, they even provided info like my IG character name I would need to logg in although I said I've played for the whole 4 years+ of my account being active.

So, just send them a nicely written mail, explain the situation, provide them with info like your activation key, email, etc and they will most certainly help you out. My problem was solved the day after I think, with 3 mails being sent, my original one, response asking for some additional info and then another mail of mine to thank them for their help.

EDIT: this was 6 and 7 januari, so no idea how long you are going to have to wait.

Nalia · Feb 24, 2011, 12:27 AM // 00:27

Quote:

Originally Posted by bridgeburner

I played for 2 hours, logged out, and forgot my character name. I keep reading online that NCSoft never answers support tickets, so, am I just royally screwed? Is there ANYWHERE this information is stored on the system? In a log file somewhere?

I still have the keys, is there a way to create a new account even if I'm ok with losing my character?

Any help at all would be greatly appreciated.

i just recovered 2 accounts through ncsoft, one i forgot char name, one i knew login name and char name but not pass... took less than 24 hrs to recover both